{"id":26547,"date":"2026-08-04T14:23:29","date_gmt":"2026-08-04T11:23:29","guid":{"rendered":"https:\/\/travelgenius.gr\/faq\/"},"modified":"2026-08-04T16:00:42","modified_gmt":"2026-08-04T13:00:42","slug":"faqs","status":"publish","type":"page","link":"https:\/\/travelgenius.gr\/en\/faqs\/","title":{"rendered":"Frequently Asked Questions \u2013 Useful Information"},"content":{"rendered":"<style>.gt-faqw{max-width:860px;margin:0 auto;padding:8px 0 30px}.gt-faqw .gt-fi{color:#5D6571;font-size:15.5px;line-height:1.7;margin:0 0 30px}.gt-fk{color:#BA8D3B;font-size:11.5px;font-weight:600;letter-spacing:2px;text-transform:uppercase;margin:34px 0 6px}.gt-faqw h2{color:#1C2A57;font-size:21px;font-weight:600;margin:0 0 16px}.gt-faqw details{background:#FDFCF9;border:1px solid rgba(31,51,104,.10);border-radius:14px;margin:0 0 10px;overflow:hidden}.gt-faqw summary{list-style:none;cursor:pointer;padding:16px 48px 16px 20px;color:#1C2A57;font-size:15.5px;font-weight:600;line-height:1.45;position:relative;transition:color .2s}.gt-faqw summary::-webkit-details-marker{display:none}.gt-faqw summary::after{content:\"+\";position:absolute;right:18px;top:50%;transform:translateY(-52%);color:#BA8D3B;font-size:22px;font-weight:400;transition:transform .25s}.gt-faqw details[open] summary::after{content:\"\\2013\"}.gt-faqw summary:hover{color:#BA8D3B}.gt-fa{padding:0 20px 18px;color:#5D6571;font-size:14.5px;line-height:1.75}.gt-fa p{margin:0 0 12px}.gt-fa p:last-child{margin-bottom:0}.gt-fa a{color:#1C2A57;font-weight:600;text-decoration:underline;text-underline-offset:2px}.gt-fa a:hover{color:#BA8D3B}.gt-banks{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:10px;margin:12px 0}.gt-bank{background:#fff;border:1px solid rgba(31,51,104,.12);border-radius:10px;padding:12px 14px;font-size:13px;line-height:1.6}.gt-bank strong{color:#1C2A57;display:block;margin-bottom:3px}.gt-corp{background:#fff;border:1px solid rgba(31,51,104,.12);border-radius:10px;padding:12px 14px;font-size:13px;line-height:1.7;margin-top:10px}.gt-fcta{margin:36px 0 0;padding:22px;background:#FDFCF9;border:1px solid rgba(31,51,104,.10);border-radius:14px;color:#5D6571;font-size:15px;text-align:center}.gt-fcta a{color:#1C2A57;font-weight:600;text-decoration:underline;text-underline-offset:2px}.gt-fcta a:hover{color:#BA8D3B}<\/style>\n<div class=\"gt-faqw\">\n<div style=\"color:#BA8D3B;font-size:11.5px;font-weight:600;letter-spacing:2px;text-transform:uppercase;margin:6px 0 10px;\">GENIUS TRAVEL<\/div>\n<h1 style=\"color:#1C2A57;font-size:clamp(26px,4vw,33px);font-weight:600;margin:0 0 16px;line-height:1.25;\">Frequently Asked Questions \u2013 Useful Information<\/h1>\n<p class=\"gt-fi\">We have gathered our travellers\u2019 most frequent questions \u2014 about bookings, payments and everything worth knowing before you travel. If you can\u2019t find what you\u2019re looking for, we are always one phone call away.<\/p>\n<div class=\"gt-fk\">BOOKINGS &amp; PAYMENTS<\/div>\n<h2>Booking Process &amp; Payments<\/h2>\n<details>\n<summary>How can I book a trip?<\/summary>\n<div class=\"gt-fa\">\n<p>You can book online directly through our website for up to 4 people. Pick your date on the calendar, select the number of travellers and check availability \u2014 the final price appears and you can continue to payment and confirmation.<\/p>\n<p>Alternatively, or for groups of more than 4, contact us by phone at <a href=\"tel:00302312313519\">+30 231 231 3519<\/a> or email us at <a href=\"mailto:info@travelgenius.gr\">info@travelgenius.gr<\/a> with the booking you would like to make.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What about cancellations or changes to my booking?<\/summary>\n<div class=\"gt-fa\">\n<p>Cancellation and amendment policies vary by trip. When you book your place you receive the contract with all terms clearly stated, so you know exactly how cancellations and changes work. For more information, call us at <a href=\"tel:00302312313519\">+30 231 231 3519<\/a> or email your request to <a href=\"mailto:info@travelgenius.gr\">info@travelgenius.gr<\/a>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which payment methods are available?<\/summary>\n<div class=\"gt-fa\">\n<p>We accept debit and credit cards, bank transfer, or payment in person at our offices. A 35% deposit is required at booking, with the balance due no later than 14 days before departure.<\/p>\n<p><strong>Bank transfers can be made to the following accounts:<\/strong><\/p>\n<div class=\"gt-banks\">\n<div class=\"gt-bank\"><strong>EUROBANK<\/strong>Account: 0026.0257.23.0201627162<br \/>IBAN: GR9402602570000230201627162<\/div>\n<div class=\"gt-bank\"><strong>ALPHA BANK<\/strong>Account: 721002002007475<br \/>IBAN: GR2201407210721002002007475<\/div>\n<div class=\"gt-bank\"><strong>PIRAEUS<\/strong>Account: 6559 1461 08767<br \/>IBAN: GR98 0171 5590 0065 5914 6108 767<\/div>\n<div class=\"gt-bank\"><strong>NATIONAL BANK<\/strong>Account: 24000878827<br \/>IBAN: GR23 0110 2400 0000 2400 0878 827<\/div>\n<\/div>\n<p>After your transfer, please send us: full name, address, phone, postcode, the trip you are joining and the amount paid (deposit or balance).<\/p>\n<div class=\"gt-corp\">TRADE NAME: GENIUS TRAVEL \u00b7 COMPANY: GENIUS TRAVEL SINGLE MEMBER P.C. \u00b7 VAT: 801114052 \u00b7 TAX OFFICE: E\u0384 THESSALONIKI \u00b7 THESSALONIKI, ODYSSEOS 7, VARDARIS, 54629 \u00b7 TEL.: +30 231 231 3519<\/div>\n<\/div>\n<\/details>\n<details>\n<summary>Can I pay in instalments?<\/summary>\n<div class=\"gt-fa\">\n<p>Yes \u2014 you can pay in up to 6 interest-free instalments, with full payment completed 14 days before departure. Online, payment via Klarna is also available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I secure my place with a deposit?<\/summary>\n<div class=\"gt-fa\">\n<p>Of course \u2014 paying the deposit secures your place early. The payment methods above apply.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How early should I book?<\/summary>\n<div class=\"gt-fa\">\n<p>The earlier the better \u2014 group places are limited and the best flight fares are secured early. As soon as you see a date that suits you, secure your place with the deposit. For tailor-made journeys, we recommend starting the conversation a few months ahead, so there is plenty of choice in flights and accommodation.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>If the departure city doesn\u2019t suit me, can I fly from elsewhere?<\/summary>\n<div class=\"gt-fa\">\n<p>On selected experiences Genius Travel offers the #MeetusThere option: book the trip without flights and meet the group directly at the destination. Alternatively, we can help you arrange alternative flights by phone at <a href=\"tel:00302312313519\">+30 231 231 3519<\/a>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Are there any hidden charges?<\/summary>\n<div class=\"gt-fa\">\n<p>No \u2014 there are no hidden charges. The price includes all taxes and fees, and any optional activities with extra cost are clearly listed in each trip programme.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What does the insurance cover?<\/summary>\n<div class=\"gt-fa\">\n<p>The Civil Liability Insurance \u2014 mandatory for all travel agencies \u2014 is automatically included with every booking and covers travellers\u2019 claims arising from non-performance or improper performance of an organised trip. It also covers, in the event of insolvency or bankruptcy, the refund of amounts paid and the repatriation of travellers. Optional additional travel insurance with INTERAMERICAN is available for all participants.<\/p>\n<p>In case of illness during a trip within the European Union, we recommend contacting your insurance provider to issue the European Health Insurance Card (EHIC).<\/p>\n<p><strong>Useful documents (PDF, in Greek):<\/strong><br \/><a href=\"\/wp-content\/uploads\/2026\/08\/asfaleia-astikis-efthynis-genius-travel.pdf\" target=\"_blank\" rel=\"noopener\">Civil Liability Insurance Policy<\/a><\/p>\n<p>INTERAMERICAN optional travel insurance coverage tables:<br \/><a href=\"\/wp-content\/uploads\/2026\/08\/anax-basic-interamerican.pdf\" target=\"_blank\" rel=\"noopener\">ANAX Basic<\/a> \u00b7 <a href=\"\/wp-content\/uploads\/2026\/08\/anax-basic-covid19-interamerican.pdf\" target=\"_blank\" rel=\"noopener\">ANAX Basic COVID19<\/a> \u00b7 <a href=\"\/wp-content\/uploads\/2026\/08\/anax-extra-1-covid19-interamerican.pdf\" target=\"_blank\" rel=\"noopener\">ANAX Extra I COVID19<\/a> \u00b7 <a href=\"\/wp-content\/uploads\/2026\/08\/anax-extra-2-covid19-interamerican.pdf\" target=\"_blank\" rel=\"noopener\">ANAX Extra II COVID19<\/a> \u00b7 <a href=\"\/wp-content\/uploads\/2026\/08\/anax-extra-plus-interamerican.pdf\" target=\"_blank\" rel=\"noopener\">ANAX Extra Plus<\/a><\/p>\n<\/div>\n<\/details>\n<div class=\"gt-fk\">FOR EVERY OCCASION<\/div>\n<h2>Journeys Designed for You<\/h2>\n<details>\n<summary>Do you only run group tours, or tailor-made journeys too?<\/summary>\n<div class=\"gt-fa\">\n<p>Both \u2014 and tailor-made journeys are at the heart of Genius Travel. Tell us where you dream of travelling, at what pace and what you want to experience, and we design it end to end: flights, stays, experiences. Start from our <a href=\"https:\/\/travelgenius.gr\/en\/design-with-us\/\">Design With Us<\/a> page or explore our <a href=\"https:\/\/travelgenius.gr\/en\/tailor-made-journeys\/\">tailor-made journeys<\/a>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What is the #MeetusThere option?<\/summary>\n<div class=\"gt-fa\">\n<p>On selected experiences, #MeetusThere lets you book the trip <strong>without flights<\/strong> and meet the group directly at the destination. It is ideal if you live or happen to be abroad, travel on your own tickets, or want to combine the tour with your own plans before or after. Where supported, you will find the option at booking \u2014 otherwise call us at <a href=\"tel:00302312313519\">+30 231 231 3519<\/a> and we will arrange it.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do you organise honeymoon journeys?<\/summary>\n<div class=\"gt-fa\">\n<p>Yes \u2014 we design tailor-made honeymoon journeys built entirely around you: destination, pace, stays and experiences that fit the way you want to begin. See more on our <a href=\"https:\/\/travelgenius.gr\/en\/honeymoon-journeys\/\">Honeymoon Journeys<\/a> page or tell us your idea through <a href=\"https:\/\/travelgenius.gr\/en\/design-with-us\/\">Design With Us<\/a>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do you organise school and educational trips?<\/summary>\n<div class=\"gt-fa\">\n<p>Yes \u2014 we run school and educational trips with an emphasis on safety, meticulous organisation and educational content, working closely with the school at every step. See more on our <a href=\"https:\/\/travelgenius.gr\/en\/school-trips\/\">School Trips<\/a> page.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do you arrange trips for clubs and groups?<\/summary>\n<div class=\"gt-fa\">\n<p>Of course \u2014 we organise private departures for clubs, associations, companies and large groups, with a programme tailored to your team, your own tour leader and group pricing. See our <a href=\"https:\/\/travelgenius.gr\/en\/group-journeys\/\">Group Journeys<\/a> page or talk to us about your group.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What is Genius On Air?<\/summary>\n<div class=\"gt-fa\">\n<p>Genius On Air is an innovative Genius Travel service featuring <strong>live webTV presentations of our destinations<\/strong>. Through short videos you get to know the destination, discover what you will experience and get a taste of the journey before you even travel. Watch it on our <a href=\"https:\/\/travelgenius.gr\/en\/genius-on-air\/\">Genius On Air<\/a> page.<\/p>\n<\/div>\n<\/details>\n<div class=\"gt-fk\">BEFORE YOU TRAVEL<\/div>\n<h2>Travelling Abroad &amp; Common Questions<\/h2>\n<details>\n<summary>How big are the groups usually?<\/summary>\n<div class=\"gt-fa\">\n<p>We travel in flexible groups of up to 30 people in a private, air-conditioned coach. We choose this group size to offer maximum comfort on the road while maintaining the highest quality of guiding and service.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do I need a passport or ID card to travel?<\/summary>\n<div class=\"gt-fa\">\n<p>For any trip within the EU, citizens of EU countries can travel with a new-type national ID card* or a passport. For destinations outside the EU, a passport valid for at least 6 months is required.<\/p>\n<p><em>*From 03\/08\/2026, old-type (blue) Greek ID cards are no longer recognised as valid travel documents within the European Union (Article 5(2)(a) of Regulation (EU) 2025\/1208).<\/em><\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do I need a visa?<\/summary>\n<div class=\"gt-fa\">\n<p>Greek citizens do not need a visa for tourist visits to Morocco. Outside the EU a visa is generally required \u2014 for some destinations pre-approval is needed, while for others the visa is issued locally. The required travel documents are listed on each experience.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Are destinations outside Europe safe?<\/summary>\n<div class=\"gt-fa\">\n<p>Absolutely. This is exactly why we offer a limited number of thoroughly tested destinations, focusing on quality over quantity. All our programmes are designed around your safety and comfort. Our experienced tour leaders, trusted local partners and constant assessment of conditions let you discover the world beyond Europe with complete confidence.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What about currency and money? Can I use my card?<\/summary>\n<div class=\"gt-fa\">\n<p>On our trips outside the EU, credit and debit cards (Visa, Mastercard) are generally widely accepted for everyday purchases. However, in some destinations or local markets, cash in the local currency remains essential.<\/p>\n<p>No need to worry about the details: the detailed programme of each trip includes precise, country-specific information, and your tour leader will be by your side to guide you whenever needed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Are the trips suitable for solo travellers?<\/summary>\n<div class=\"gt-fa\">\n<p>Naturally. Many of our travellers join on their own. Our groups offer a sense of company and security, making it easy to connect with fellow travellers. For single-room accommodation, the standard hotel supplement applies.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How tiring is the programme? How many hours of travel are there?<\/summary>\n<div class=\"gt-fa\">\n<p>Our programmes are designed to balance exploration and rest. Daily activities follow a smooth pace, avoiding unnecessary and exhausting transfers, so you can enjoy the destination without rushing. Every experience has its own character \u2014 duration and travel times vary. You will find all the details in each trip\u2019s day-by-day programme, so you know exactly what to expect!<\/p>\n<\/div>\n<\/details>\n<p class=\"gt-fcta\"><strong style=\"color:#1C2A57;font-size:16px;display:block;margin-bottom:6px;\">Didn\u2019t find the answer you were looking for?<\/strong><a href=\"https:\/\/travelgenius.gr\/en\/contact-us\/\">Contact us<\/a> or call <a href=\"tel:00302312313519\">+30 231 231 3519<\/a> \u2014 we\u2019ll be glad to help.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>GENIUS TRAVEL Frequently Asked Questions \u2013 Useful Information We have gathered our travellers\u2019 most frequent questions \u2014 about bookings, payments and everything worth knowing before you travel. If you can\u2019t find what you\u2019re looking for, we are always one phone call away. BOOKINGS &amp; PAYMENTS Booking Process &amp; Payments How can I book a trip? 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