CONFIDENTIALITY POLICY – PERSONAL DATA

This website, www.travelgenius.gr , is managed by the company under the name Travel Genius P.C.

The use of this website is governed by the terms and conditions of use set out below, as well as by the legislation on the protection of Personal Data – the General Data Protection Regulation (GDPR compliance). You are kindly requested to read the “Terms of Use” and the “Personal Data Protection Policy” carefully before using this website. By accessing and visiting this website you unreservedly and unconditionally accept the terms of use that governs it, as well as the Personal Data Protection Policy. In the event of a dispute with a particular term of use, you are kindly requested to immediately leave and not use this website.

Travel Genius P.C. has the right to amend the present terms of use at any time without notice, updating the text with any amendment or addition.

The personal data of the users (name, email address, home address, landline telephone number, mobile telephone number, etc.) is deemed confidential. Users, at the time they provide their personal data within the framework of their communication, consent and accept the processing of their personal data for the sound and unhindered communication / transaction between the parties. It is hereby confirmed that only authorised personnel have exclusive access to this data and only when such access is deemed necessary, such as for example for the processing of requests. Our company undertakes not to disclose the personal data of its clients and of their transactions, unless such disclosure is duly authorised in writing by its clients or is stipulated by a court ruling or decision of another public authority.

Information that relates to personal data of users is protected as confidential in compliance with the legislation in force on the protection of personal data.

What is personal data?

‘Personal data’ means any information that relates to natural persons, such as name, mailing address, email address, telephone number and other relative information, that identify or that can identify their persons (hereinafter “Personal Data or Data”).

What is Personal Data Processing?

‘Personal Data Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Is the provision of your Personal Data mandatory?

The provision of Personal Data may be necessary to ensure that the objectives set out in this Confidentiality Policy are met.

If you refuse to provide the information that is requested in the contact form, the main purpose for which the Personal Data is collected may not be fulfilled.

What Personal Data do we collect?

We make sure that we collect only the absolutely necessary Personal Data that is appropriate and clear for the purposes for which they are intended. This Personal Data also includes:

a.   Data that you provide at the time the contact form is completed –such as, more specifically, your email address, mailing address, telephone number.

b.   Data and information that you provide during your transactions (purchases, orders, etc.) and communication (via telephone, email or any other means of communication) with our Company. For example, we collect notes taken during your discussions with our Company, details in relation to any complaints or comments that may have been made by you, etc.

c.   Data concerning the method of payment you choose for your transactions with our company.

d.   Data that you provide when you register for our Company’s newsletter.

e.   Data concerning products you usually choose, so that our Company can propose products or services that interest you and continue to enhance your purchasing experience with our Company. Of course, you always have the option not to share such data with our Company.

f.    Website traffic data.

g.   Information that is collected from the use of cookies in your roaming programme.

Types of cookies

The main types of cookies that may be used by websites are described below:

• Session cookies

Session cookies are cookies files that remain in the cookies file of the browser of your device only during the time of your visit and are erased when you close your browser.

• Persistent cookies

Persistent cookies remain in the cookie file of the browser of your device even after you close your browser, sometimes for one year or even more (the exact duration depends on the lifespan of each cookie). Persistent cookies are used when the website’s administrator may need to know who the user is for more than one visit (for example, the administrator of a website may need to remember the user’s name or the user’s preferences for the purpose of parameterising the website).

• First-party cookies

First-party cookies are cookies that are placed on the browser and/or the hard drive of your device by the website you visit. This includes the assignment of a unique identifiable code to you so that we may be able to track you as you visit our website. Website administrators frequently use first-party cookies for the purpose of managing visits and for identification purposes.

• Third-party cookies

Third-party cookies are cookies that are used by third parties, such as for example social networks, so that they can track your visits to websites on which they advertise themselves. The administrator of a website does not control third-party cookies.

The cookies on this website and how to manage them

This website uses cookies to enhance the user experience of its visitors. The website’s operation will be significantly affected if you disable or do not accept the cookies.

The paragraphs below provide information regarding the third-party cookies that we use in this website, including the manner in which they may be disabled and the affect this may have on the website’s operation. For more information on how to manage certain types of cookies, including the manner in which these cookies are controlled or deleted, please visit www.aboutcookies.org.

Google Analytics Cookies

Google Analytics cookies are performance analysis / reporting cookies that allow us to collect anonymous information on how visitors use our website. These cookies could inform us of the number of visitors who use our website, as well as the time and duration of their visits, while they also provide information on the manner in which the users browse the various points of the website. This information helps us improve the manner in which our website operates. The information is anonymous and does not contain personal data. The information that is collected by Google Analytics cookies in relation to our website is transferred and stored on Google’s servers in accordance with Google’s confidentiality policy.

For more information on how to manage certain types of cookies, please visit https://support.google.com/analytics/answer/6004245. To disable the Google Analytics tracking service, please visit https://tools.google.com/dlpage/gaoptout?hl=en=GB. If you disable these cookies, your use of our website will not be taken into consideration, nor will it be used in the statistical data we collect to improve the services we provide via our website. The website’s operation will not be affected.

Cookies by video service providers (Google, Vimeo, DailyMotion, etc.)

Video service providers may place cookies on your device if you watch / stream videos on our website that they provide us as an outside service.

If you disable these cookies, there is a possibility that you will not be able to watch / stream videos from our website.

Cookies from social networks

Third-party social networks may place cookies on your device if you choose to share material from our website with these networks by clicking on one of the “share” buttons.

If you disable these cookies, the “share” feature will not be available.

h.   In order to be able to provide you with the best possible user experience, we collect technical information in relation to your connection to the internet and to the browsing programme, as well as the code of the country and telephone where your computer is located, the webpages that you visit, the advertisements which you click to view and any search words you enter.

i.    The username of your social network, if you interact with us via these channels, to help us reply to your comments, questions or remarks.

How do we use your Personal Data?

We use your Personal Data in the following cases:

• For the completion of product orders: Our Company processes your Personal Data for the purposes of fulfilling its contractual obligations, completing product orders, providing client-support services, complying with its legal obligations and raising or lodging legal claims. If we do not collect your Personal Data during the completion of an order, we will not be able to process your order and comply with our legal obligations.

• Moreover, we could retain your Personal Data for a reasonable period of time for the purposes of fulfilling our contractual obligations, as these are provided for under the law.
• For the creation of User Accounts: Our Company processes your Personal Data for the purposes of providing you with the account features and facilitating the completion of a product’s purchase.
• For communication purposes: Our Company uses your Personal Data to reply to the requests / questions you may submit, as well to any possible complaints. The information that you share with us allow us to manage your requests and to reply to these requests in the best possible manner. We may also keep a file with the questions / requests you have submitted to us so that we could better respond to any future communication. This file is kept on the basis of our contractual obligations towards you, our legal obligations and our legal interests so that we can provide you with the best possible service and to be in a position to enhance our services on the basis of your personal experience.
• For the delivery of newsletters / offers: With your consent, we will use your Personal Data, preferences and information of your transactions to inform you via email, internet, telephone and/or social networks of related products and services, including individualised / personalised offers, etc. Of course, you have the possibility of revoking your consent at any time.
• For the development and improvement of the products we offer you. We develop and improve our products on the basis of our lawful business interest.
• Because we want to provide offers and suggestions that are more relevant to your interests and needs.
• In order to ensure that the most interesting content will appear on Websites, we will use the Personal Data with which you have provided us giving us your consent to receive Apps notifications or –for our Websites– your consent for the placement of cookies on your device. For example, we may display a list of products that you recently looked at or provide suggestions on the basis of the history of your purchases and any other Data you have shared with us.
• To send you research and evaluation requests that we will help us improve and enhance our services. These messages will not contain any advertising content and do not require any prior consent when they are sent via email or SMS. Our Company has a legal interest to send these messages whereas it allows our products or services to be more relevant to you. Of course, you are free to refuse to receive these messages at any time by updating your preferences in your account.
• For the protection of your account from acts of fraud and other illegal activities: This includes the use of your Personal Data for the purpose of maintaining, updating and protecting your account. We also monitor your browsing activity in our website in order to quickly identify and resolve any problem and to protect the integrity of our website. All of the aforementioned constitutes part of our legal interest. For example, we check your password when you connect to our website and we use an automated IP address tracking software to identify any possible fraudulent access from unanticipated locations.
• For the processing of payments and the prevention of fraudulent transactions: This is effected on the basis of our legal business interests. It also helps us protect our customers from acts of fraud.
• For the purposes of complying with our contractual obligations towards you or in application of provisions of the law or court rulings.
• For the purposes of sending you notifications that are provided for under the law or that are necessary in order to inform you of changes to our services. For example, updates in relation to confidentiality notifications, product recall notifications and information relative to your orders that are required by the law. These notifications will not contain any advertising content and do not require any prior consent when they are sent via email or SMS. If we do not use your Personal Data for these purposes, we will not be able to comply with our legal obligations.

Finally, we would like to inform you that your Personal Data is processed either by a specially authorised employee of our Company or via computer systems and electronic devices by our Company.

Who receives your Personal Data?

Your Personal Data is accessed only by the personnel of our Company that absolutely need to have access to your Personal Data and that undertake to keep your Personal Data confidential and by the companies or third providers we collaborate with that process your Personal Data as Processors on behalf of our Company and in accordance with the instructions of our Company.

How is your Personal Data disclosed?

Our Company shares your Personal Data with:

• Third services providers that process personal data on behalf of our Company, for example (indicatively and not restrictively) for the processing of credit cards and payments, transports and deliveries, management and maintenance of our data, distribution of emails, research and analysis, management of promotional actions, as well as management of certain services and data / information. When we use third services providers, we sign agreements that require them to take technical and organisational measures for the protection of your Personal Data.
• Other third parties, to the extent it is necessary for the following purposes: (i) compliance following the request of an entity of the Hellenic State, court ruling or law, (ii) prevention of illegal use of our Websites and Apps or violations of the Terms of Use of our Websites and Apps and of our policies, (iii) our protection against third-party claims, and (iv) contribution to the prevention or investigation of cases of fraud (e.g. falsification).

How long do we retain your Personal Data?

We keep your Personal Data for as long as we need to fulfil the purposes set out under this Confidentiality Policy (unless a longer period is required by the law). This means that we retain your Personal Data for as long as you maintain an account with our Company. As regards your Personal Data that relate to the purchase of products, we retain this data for a longer period in order to comply with our legal obligations (as provided for under the tax and commercial / trade law and for the purposes of providing guarantees wherever such are required). At the end of this period, your Personal Data will be fully and anonymously deleted, for example with the collection of other data, so that it may be used in an non-identifiable manner for purposes of statistical analysis and business planning.

Contact forms and emails links

If you choose to contact us via the contact form or an email link, no data that you provide will be disclosed to or subject to any processing by any third data processing party. The content of the email is decoded by our local computers and devices.  

You have a right to be deleted / right to to be forgotten

You have the right to ask us to delete your Personal Data if it is no longer necessary for the aforementioned processing purposes or wish to revoke or if it is the only legitimate basis.

You have the right to object and revoke your consent to the processing of your Personal Data

You have the right to object to the processing of your Personal Data. If you exercise this right, we will cease processing your Personal Data, provided there are no other imperative and legal reasons that prevail over your right. If you have consented to the collection, processing and use of your Personal Data, you may revoke your consent at any time which will have effect for the future:

By filing a relative request via our contact form that you may find on our website or send it to [email protected]

LIMITATION OF LIABILITY

Travel Genius P.C. does not bear any liability for compensation or restoration of any direct or indirect loss or damage that arises from the use of this website.

APPLICABLE LAW – JURISDICTION

These terms of use, as well as any future amendment thereto, are governed by Hellenic law. Any and all disputes that may arise shall come under the jurisdiction of the courts of Thessaloniki.